SOGO Group of Companies (SOGO Home Store) in Karachi is hiring a female Customer Support Specialist to engage with customers across digital platforms, convert enquiries into sales, and deliver an exceptional customer experience. Key responsibilities include responding to customer enquiries received through WhatsApp, Facebook, Instagram and other digital channels; understanding customer requirements and recommending suitable products and solutions; converting enquiries into confirmed sales through effective communication and follow-up; providing timely updates regarding orders, deliveries and after-sales support; maintaining records; and coordinating with internal teams. Candidates should be graduates with at least 1 year of experience in sales, customer service, telesales or online customer engagement, with excellent written communication, persuasion and relationship-building skills, and a target-oriented mindset.